Questions to Ask Any Collection-Software Vendor
Use this with every vendor you evaluate, including us. No form, no gate; print it with your browser.
01Data ownership and deployment
- Can you run it in your own cloud account or on your own servers, rather than in the vendor’s?
- Is the data environment yours, and can you export everything if you leave?
- Who else has access to your instance, and under what controls?
02Migration from your current system
- Who performs the conversion, and do they reconcile the result with you?
- Are notes, payment history, and client structures migrated, or only open balances?
- Is the migration priced up front or billed by the hour?
03Day-to-day operations
- How many clicks does a collector need to take a promise, a payment, and a note?
- Can notice series, statements, and coupon books run without manual intervention?
- Can your own staff define screens, fields, and commission structures without a programmer?
04Client reporting and remittance
- Does the system produce client statements, activity reports, and remittance checks natively?
- Is there a client portal, and what can clients see and do in it?
- Can the billing period close and reopen without a support ticket?
05Payments, trust, and compliance
- Does trust accounting handle NSF reversals, adjustments, and client payments without side spreadsheets?
- Does the system apply state and agency contact restrictions on screen, rather than relying on memory?
- Is every note audited so entries cannot be altered after the fact?
06Support and total cost
- Who answers the phone: engineers who maintain the product, or a tiered help desk?
- Are support, training, and updates included or billed separately?
- Are there per-transaction, per-seat, or usage fees that grow with your volume?
- What does custom work cost, and is it quoted at a fixed price?
How Debt$Net® answers
Installed in your own cloud account or on your own servers by our engineers, your data environment, exportable by your administrators. Conversion is done and reconciled by our data-management team at a quoted price. Screens, fields, and commission structures are user-definable. Client statements, reports, portals, and remittance checks are native. Trust accounting, contact restrictions, and the append-only note audit are part of the core system. Support, training, and updates are included, there are no per-transaction fees, and custom work is quoted at a fixed price.
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